General terms and conditions of purchase of products from our webshop (the ‘General Conditions’)

Maharishi Ayurveda Products Europe B.V.
Veldweg 33
6075 NL Herkenbosch
The Netherlands

Tel.: +31 475 529111 
Fax: +31 475 404055 

E-mail: map@ayurveda.eu

Table of contents:

§ 1     Scope
§ 2     Choice of product
§ 3    Cancellation rights of consumers
§ 4    Exclusion of cancellation rights
§ 5    Standard cancellation form
§ 6    Return of product
§ 7    Price, payment conditions and shipping costs
§ 8    Entering into the contract
§ 9    Performance of the contract
§ 10  Payment
§ 11  Conformity
§ 12  Complaints / customer service, further information
§ 13  Liability
§ 14  Force majeure
§ 15  Privacy policy
§ 16  Applicable law, language

§ 1 Scope

(1) These General Conditions have been drafted in English. Website users may save them to their computer's hard drive or print them out. A digital or hard copy may also be requested via http://www.ayurveda.eu or http://www.ayurveda.nl or e-mail (map@ayurveda.eu ).
(2) Maharishi Ayurveda Products Europe B.V. ('the Seller') has a homepage for commercial purposes on the domains http://www.ayurveda.eu and http://www.ayurveda.nl ('the Website'). The Seller uses the Website to offer its products for sale to consumers. The Seller also offers its products for sale through its paper catalogue.
(3) These General Conditions apply to and form part of any contract between the Seller and a consumer concluded online using the Website.
(4) These General Conditions do not apply to contracts with commercial resellers. Such resellers may request the catalogue and accompanying conditions applicable to them from the Seller.

§ 2 Choice of product

(1) The consumer may use the Website to select and order products.
(2) The consumer can use the Website to see descriptions of all products shown.
(3) By clicking on the selected products on the Website, the consumer can add them to a virtual shopping basket. The content of this shopping basket, including pricing and turnover tax details, will be displayed at the end of the shopping session.
(4) The Seller thus enables the consumer to verify whether the order is correct in terms of price and quantity and to change it if necessary before it is placed.

§ 3  Cancellation rights of consumers

A consumer (a natural person not acting in the course of a business or profession) may cancel a remote contract under the following conditions:

Conditions

Cancellation rights

A consumer is entitled to cancel a purchase contract within fourteen days without the need to give a reason. This fourteen-day term commences at the moment that the consumer, or a third party designated by the consumer (other than the shipper), is in receipt of the product. If the consumer has purchased several products as part of a single order, the said term will commence at the moment that the consumer, or a third party designated by the consumer (other than the shipper), is in receipt of all of the products ordered.
To exercise such cancellation rights, the consumer must send written notice of cancellation by registered post, fax, or e-mail, to the Seller (Maharishi Ayurveda Products Europe B.V., Veldweg 33, 6075 NL Herkenbosch, The Netherlands, Tel.: +31 475 529111, Fax: +31 475 404055, E-Mail: map@ayurveda.eu ). The consumer may use the attached standard form for this purpose. Use of the form is not obligatory, however. Cancellation is in time if the consumer has sent the notice of cancellation within the said term.

Consequences of cancellation
In the event of cancellation of a purchase contract, the Seller will repay to the consumer all payments received, including postage costs paid (excluding the extra costs arising from the consumer’s choice of method of delivery other than the standard delivery offered by the Seller) within a term of fourteen days of receipt of the consumer’s notice of cancellation.

Repayment is made in the same currency and in the same way as payment was made by the consumer, unless the parties agree differently. No payment costs will be charged to the consumer.
The Seller is entitled to suspend its repayment obligation until the products have been returned or the consumer has supplied it with proof of dispatch, whichever is earlier.

The consumer must return the products to the Seller without delay, and in any event within fourteen days of sending the notice of cancellation. Products have been returned in good time if the consumer has sent them within the said term. The cost of returning the products is payable by the consumer. The consumer is only liable for a product's depreciation if his use of it has exceeded that required to ascertain its nature, characteristics and operation.

End of conditions concerning cancellation rights

 

§ 4  Exclusion of cancellation rights

consumer has no right to cancel a purchase contract for the supply of:
- custom-made products or products that are clearly meant for a specific person;
- perishable products or products with a limited remaining shelf life;
- products that are unsuitable for returning for reasons of public health or hygiene because their seals have been broken;
- products that, due to their nature, have been inseparably mixed with other things after delivery;
- audio and video recordings and computer software whose sealing has been broken after delivery;
- newspapers, periodicals or magazines, with the exception of a contract for the regular delivery of such publications;
- and digital content not supplied on a physical data carrier, insofar as compliance has begun with the express prior consent of the consumer, and the consumer has indicated that he thereby waives his cancellation rights.

§ 5  Standard cancellation form

A consumer wishing to cancel a contract may use the following standard cancellation form. Use of the form is not obligatory, however.

To:
Maharishi Ayurveda Products Europe B.V.
Veldweg 33
6075 NL Herkenbosch
The Netherlands

Fax: +31 475 404055
E-Mail: map@ayurveda.eu
 

- I hereby cancel the contract for the purchase of the following products / the supply of the following services

__________________________________

- Ordered on (*)/ received on (*): __________________________________

- Consumer's name: __________________________________

- Consumer's address: __________________________________

- Consumer's signature: __________________________________

- Date: __________________________________


§ 6 Return of product

Products may be returned to:

Maharishi Ayurveda Products Europe B.V.
Veldweg 33
6075 NL Herkenbosch
The Netherlands

Further details concerning the return of products are set out on a return form attached to one of the delivered products.

§ 7  Price, payment conditions and shipping costs

(1) The applicable price is stated on the Website at the time the order is placed.
(2) The price stated is inclusive of turnover tax and exclusive of shipping and administration costs.
(3) The applicable shipping costs are calculated and stated in the overview on the Website and can be consulted via the link 'Shipping costs'. The definitive shipping and administration costs are also displayed before the order is placed.
(4) The purchase price is payable without any deduction within eight days of the invoice date.

§ 8  Entering into the contract

(1) he offers on the Website are without obligation; the range of products in the webshop does not constitute a binding offer by the Seller to the consumer. The Seller is under no obligation to deliver a product that is out of stock. By placing an order the consumer makes a binding offer to the Seller, which includes the obligation to pay for any products that are supplied.
(2) A binding contract arises between the Seller and the consumer when the Seller confirms the consumer's order in writing (on paper or electronically).

§ 9  Performance of the contract

(1) Dfter completing the ordering process, the consumer receives a binding confirmation of his order and a binding confirmation of the Seller's acknowledgement thereof.
(2) he delivery term is three to ten days. The delivery term commences on the day following the day on which the payment instruction is sent to the paying bank. In the case of a different method of payment, the delivery term commences on the day following that on which the contract becomes binding.
(3) If the delivery term ends on a Saturday, Sunday or generally recognised holiday, it is extended until the next business day.
(4) If not all ordered products are in stock, the Seller is entitled to make partial deliveries at its own expense.
(5) The Seller will always insure the shipment of products, irrespective of the quantity and price of the products. No other form of shipment is possible. The risk of damage to or loss of the product remains with the Seller until the time of delivery to the consumer

§ 10  Payment

(1) The Seller will make an invoice for the ordered product, which will be handed to the consumer upon delivery. The Seller delivers the product in exchange for payment via PayPal, credit card, bank transfer and any other payment method allowed by the ordering process.
(2) The amounts stated on the invoice are end-user prices including turnover tax, which is listed separately.

§ 11  Conformity

The delivered product must meet the conditions of the contract with the consumer, and must have the properties the consumer is reasonably entitled to expect, having regard to the contract. The consumer is entitled to expect that the product has the properties necessary for its normal use, the presence of which properties he had no reason to doubt, and the properties necessary for any special use of the product contemplated by the contract.

§ 12 Complaints / customer service, further information

The Seller's customer service is available to handle questions and complaints about the products offered. The customer service can be reached on business days (Monday to Friday), 9.00 - 17.00. (Tel.: +31 475 529111)
The customer service can also be reached by e-mail on map@ayurveda.eu.
The consumer’s reliance on the guarantee is not limited by the handling of any complaint.

Deliveries by the Seller are not effected on the basis of specific codes of conduct, unless the Seller expressly states that such codes apply. These General Conditions only apply to delivery of products to consumers in the Netherlands.

§ 13  Liability

The statutory rules for product liability apply to the products sold by the Seller. The liability of the Seller is otherwise limited to direct loss resulting from any deliberate act or gross negligence on the part of the Seller. In such a case, the Seller is not liable for indirect or consequential loss.

§ 14 Force majeure

(1) The Seller is entitled to suspend performance of its obligations during a period of force majeure (natural disasters, strikes, government action, etc.), for as long as such a situation continues.
(2) If the period of force majeure exceeds one month, the consumer is entitled to terminate the contract.

§ 15 Privacy policy

We are happy that you have shown an interest in using this website. We attach great importance to protecting your privacy. This statement explains the way in which we handle your personal data.

Collection, processing and use of personal data
We draw up the text of the contract and send you the details of your order and our General Conditions by e-mail. Our General Conditions are also available on our website for you to read. Once you have logged on to our website, you can see details of orders that you have already placed.

You can visit our website without having to disclose any information about yourself. The data we keep for accessing our website contains no personal references, and only details such as the name of your Internet Service Provider, the website you visited before you visited our website, or the name of the file that you have requested. This data is used by us for the sole purpose of improving our website.

We store your personal data only if you supply this to us in the context of placing an order, opening a customer account, or registering for our electronic newsletter. We use this personal data – otherwise than with your express consent – only for the purposes of processing your order. By registering for our newsletter you accept that your e-mail address will be used for advertising purposes (in the context of sending the newsletter to this address) up to such time as you cancel your registration for this newsletter. You can register for the newsletter whenever you wish.

Use of cookies
On various internet pages we use cookies to enable you to visit our website and to facilitate the working of certain functions on this website. Cookies are small text files that are stored on your computer. Most of the cookies we use are deleted at the end of your browser session ('session cookies'). Other cookies remain stored on your computer so we can identify it during your next visit ('permanent cookies'). Permanent cookies are used, for example, to greet you by your user name and to simplify the process of entering information. Our partner companies have not been given consent to access, collate, or use your personal data by means of these cookies.

Publication of personal data
We will only supply to the shipper such data as you have given us as is necessary for the ordered product to be delivered. In addition, we will supply your payment data to the finance company responsible for the payment transaction.

Right to rectification, supplement, removal or blocking
Pursuant to Article 36 of the Personal Data Protection Act ('Wet Bescherming Persoonsgegevens'), you have the right to request that a website that stores your personal data rectify, supplement, remove or block such data.

Revocation of consent
You have expressly given us the following consent during the ordering process. We wish to point out that you may revoke your consent at any time:

"I wish to receive e-mail information on offers that may be of interest to me. My e-mail address will not be disclosed to any third party. I may revoke my consent for the use of my e-mail address for promotional purposes at any time, by any method, with immediate effect."

Point of contact for questions about privacy
Please contact us via the contact details above if you have any questions about the collection, processing or use of personal data, about subscription, about rectification, blocking or removal of data, or about revoking your consent..

§ 16  Applicable law, language

Contracts between the Seller and the consumer are governed by Dutch law.
The contract between the Seller and the consumer is drafted in the English language.